How do I ensure authenticity and quality?

Every order is backed by our Buyer Protection Policy, and you can check supplier reviews from other retailers before you buy. Many orders also pass through Fleek's Quality Check Centres, where items are inspected for grading and authenticity before shipping.

How do I make sure the stock I get is what I selected?

Fleek works with a network of verified suppliers, and many orders go through our Quality Check Centres, where items are inspected for grading and authenticity before shipping. You can also request photos or videos before purchase, and if there are issues, Fleek's Buyer Protection ensures you'll be refunded or have replacements arranged. For more help, please reach our support team at support@joinfleek.com.

Why does shipping take longer than expected?

Most secondhand stock is sourced from international hubs such as Pakistan, India, and Turkey. Shipping can take 1–3 weeks due to customs clearance and third-party logistics handling. Domestic deliveries are faster (3–7 days). Every order includes delivery estimates and tracking.

Why does shipping cost so much?

Wholesale vintage often involves bulky bales and heavy boxes, shipped internationally. For many routes, Fleek includes customs duties in the listed price to keep costs transparent. In some regions (like the UK or EU for certain suppliers), you may be responsible for specific charges, but VAT can often be reclaimed from your local tax authority.

What happens if there are issues with my stock?

If you receive items that don't match the grade promised, or you're unhappy after reviewing photos, Fleek's Buyer Protection Policy applies. You'll either be refunded or the supplier will replace stock in your next order.

What does "upcycled" mean at Fleek?

Upcycled garments are reworked from pieces that would otherwise go to waste—for example, garments with damage or sizing issues. Skilled suppliers transform them into new, trend-driven products, extending their life cycle while reducing textile waste.

Who are your upcycled suppliers?

We work with a select group of verified, quality-driven upcycled suppliers who specialize in turning deadstock and unsellable garments into desirable, ready-to-sell pieces.

Can I develop my own custom upcycled designs?

Yes! We offer collaborative development where you can create your own designs with our suppliers. We support low MOQs, making it easy to test and scale.

Do you offer white-label upcycling options?

Absolutely. You can add your own branding and labels to upcycled stock, including custom upcycled designs. Contact the supplier directly or drop a message to the Fleek team to discuss white-label upcycling options.

What if my order gets stuck in customs?

Customs delays are rare but can happen. Fleek works closely with logistics partners to move things along, and in exceptional cases clearance can take up to 60–90 days. If this happens, our support team will guide you through the next steps and keep you updated until the inventory is released.

FleekCredit is a program that gives eligible buyers credit terms on orders. This helps retailers manage cash flow - stocking inventory now and paying later. If you're scaling your shop, FleekCredit makes it easier to keep rails full without tying up all your capital.

Will my upcycled designs be confidential?

Yes, your upcycled designs and custom work remain confidential. Fleek respects intellectual property and doesn't share your design concepts or custom pieces with other buyers. Your creative work stays private to your business.

What bundle sizes are available on Fleek?

Fleek offers flexible bundle sizes to fit different shop needs. Starter packs of 10–30 items are great for testing categories, while boxes of 50–100 items suit boutiques needing regular rotation. For the best cost per unit, retailers often choose bales of 100–400 items, which improve margins when scaling.

How does handpick sourcing work?

With Virtual Handpick, you can review photos and videos of items before buying. This means you only select inventory that matches your shop's aesthetic, customer demand, and the grade you expect — giving you full control over your stock.